Shipping Policy

Shipping Policy 

At NERAVA SKIN CARE PRIVATE LIMITED, we are committed to delivering your skincare essentials in a timely and reliable manner. Please review our shipping terms below.

Order Processing

• Orders are processed within 1–2 business days after receiving payment.
• Once your order is shipped, you will receive a confirmation email with tracking details.

Shipping Locations

• We currently ship across India.
• We do not offer international shipping at this time.

Delivery Timeframes

• Metro cities: 3–5 business days after dispatch
• Other locations: 5–8 business days after dispatch

Delivery times are estimates and may vary due to factors outside our control, including courier delays, weather conditions, or unforeseen events.

Shipping Charges

• We offer free shipping on all prepaid orders above ₹599 within India.
• Any applicable shipping charges will be displayed at checkout.

Order Tracking

You can track your order using the tracking link provided in your shipping confirmation email.
For any issues or updates, please contact us at support@promanx.in.

Delivery Issues

• Please ensure the shipping address and contact details provided are accurate.
• In case of failed deliveries due to incorrect address information, re-shipping charges may apply.
• If your package is marked as delivered but you haven’t received it, notify us within 48 hours at support@promanx.in.

Delays

While we strive to deliver on time, NERAVA SKIN CARE PRIVATE LIMITED is not responsible for delays caused by external logistics partners or force majeure events.

Contact

For any questions regarding shipping, feel free to reach out to our support team:
Email: support@promanx.in